Management Excellence

TELNET Redes Inteligentes S.A. has a process management system based on the principles of the EFQM excellence model, and meets the standards UNE-EN ISO 9001 (Quality Management Systems), UNE-EN ISO 14001 (Environmental Management Systems), UNE 166 002 (R&D Management Systems) and UNE-ISO/IEC 27001 (Information Security Management Systems).

TELNET Redes Inteligentes S.A. develops all its business activities in the framework set out by the fundamental principles established in its Mission, Vision, Values and Management System Policy.

Mission

TELNET Redes Inteligentes S.A. Mission is to provide advanced technology solutions that enable the development of the information and knowledge society, in a profitable way for its shareholders, contributing to the creation of social and professional development of the people working in the organization.

Vision

The Vision of TELNET Redes Inteligentes S.A. is to be a reference in the telecommunications sector, contributing decisively to the development of information and knowledge society, with sustained profits for their shareholders, and outcomes that have positive impacts on its staff, environment and general society, becoming a multinational high technology vendor.

Values

· Approach to customer's needs and expectations.
· Technological innovation.
· Ability to adapt to changes.
· Commitment and involvement of our staff.
· Commitment to the continuous growth of the organization.

Commitment to our customers

Achieving customer satisfaction by meeting their requirements, and working to anticipate their future needs, are key objectives of our management policy in TELNET Redes Inteligentes SA. To this end we develop and manufacture products with high quality while maintaining a competitive price, being certified our management system according to UNE-EN ISO 9001. The pillars of this standard are process management, continuous improvement and customer satisfaction.

UNE-ISO/IEC 27001 certification ensures the safety and availability of information systems of TELNET Redes Inteligentes S.A., enabling us to give our customers a high degree of confidence in the products we design and operations we perform.

TELNET Redes Inteligentes SA has products certified by carriers and large enterprises in the telecommunications sector, which includes Telefonica SA of Spain, Telefónica Móviles SA, Euskaltel, Union Fenosa, ENAGAS, Gas Natural, Iberdrola, AENA, ADAF, DGT, Grupo R, Endesa...

Commitmen to R&D

The TELNET Labs initiative brings together all the research and innovative capacity of TELNET Redes Inteligentes S.A. under a R+D+i certificated management system in accordance with UNE 166002 standard. This system includes tools for generation/selection of ideas, control of design projects, technological monitoring, etc. that allows us to offer our customers a high capacity for innovation, while contributing to increasing the innovative capacity of our society and business sector.

TELNET Intelligent Networks Inc. participates in various forums to promote innovation as the Provincial Commission of Innovation of Zaragoza (INZA), and projects to improve competitiveness in management.

In addition TELNET Redes Inteligentes S.A. participates regularly in calls for the Ministries of Industry and Science and Innovation, as well as in calls of the EU Framework Programme, gaining support for the development of research and innovation projects which allow you to maintain a leadership position in the sector equipment and systems for telecommunications networks.

Commitment to Society and Environment

For TELNET Redes Inteligentes S.A. is a priority to develop itself as a company in a sustained and sustainable way. For this reason, our management system is certified according to UNE-EN ISO 14001. The compliance of legislation and the conservation and respect for the environment are aspects of great importance. All our activities are performed with the best available technologies, with particular attention to reducing pollution at source and waste minimization.

Major initiatives of TELNET Redes Inteligentes S.A. on environmental issues are:

· Waste of Electrical and Electronic Equipment management (WEEE).
· SIG ECOEMBES contribution to the recovery of packaging placed on the market.
· Segregation and management of waste generated in all workplaces.
· Design of electronic equipment with environmental criteria.

Waste of Electrical and Electronic Equipment management(WEEE)

RD 208/2005, of February 25, in electrical and electronic equipment and their waste management, establishes the need for producers of electrical and electronic equipment (EEE) to put in place systems for proper environmental management of waste that these devices generate, when their useful life end.

To comply with these obligations, as provided for by the RD 208/2005 in Articles 7 and 8, TELNET Redes Inteligentes SA, a producer of EEE, has opted for the management of WEEE through the Integrated Management System (SIG) of the Foundation ECOTIC.

TELNET Redes Inteligentes SA seeks in this way, to encourage and motivate attitudes and behaviors which promote the collection and recycling of WEEE, and contribute to improve the environment and sustainable development.

To properly dispose of these products, we help to avoid the negative consequences for the environment and human health that might result from the disposal of electrical and electronic equipment.

TELNET Redes Inteligentes SA offers the possibility to withdraw, at no cost to you, the WEEE of all our brands, for its treatment of environmental issues by authorized managers.

TELNET Redes Inteligentes SA is registered on the National Register of producers of electrical and electronic equipment (WEEE-REI), managed by the Ministry of Industry, Tourism and Commerce under number 1746.

To request removal of obsolete EEE, contact the Commercial Department of TELNET Redes Inteligentes SA via telephone (+34) 976 14 18 00.

Contribution to the ECOEMBES GIS for the recovery of packaging placed on the market

TELNET Redes Inteligentes SA since 2004 is attached to the Integrated Waste Management of ECOEMBES, a not-for-profit corporation whose mission is to design and development of systems aimed at the selective collection and recovery of used packaging and packaging waste.

Through its participation in ECOEMBES, TELNET Redes Inteligentes SA contributes to the promotion of cultural and environmental sustainability of our society.

Segregation and management of waste generated in all workplaces

Waste minimization in production processes is a goal continuously pursued by TELNET Redes Inteligentes SA. To achieve this minimization and to contribute to respect for the environment, the following activities are made:

· Separation of waste by type (paper and cardboard, plastics, metals, oils, solvents, batteries, consumables, ...)
· Reuse where possible.
· Delivery to authorized managers for recycling or disposal.

Among the waste managers with whom TELNET Redes Inteligentes SA work with, highlights Adiego Hermanos(AR/G-3/93; hazardous waste) FCC Medio Ambiente (AR/GNP-R56/2002; cardboard, paper, plastic and wood) and Jose Gracia Luis Blanco (AR/GNP-R-236/2008, MSW), all of them being approved by the Diputación General de Aragon for waste management.

TELNET Redes Inteligentes SA is registered in the register of small producers of hazardous waste from the Comunidad Autónoma of Aragon under No AR/PP-7299/2008.

Design of electronic equipment with environmental criteria

TELNET Redes Inteligentes SA is aware, as a producer of electronic equipment, of the importance of incorporating criteria that respect the environment in all processes of the organization.

For this reason, we started to design our equipment with electronic components free of heavy metals (lead, mercury, cadmium, ...) as well as schemes that allow easy disassembly for recycling operations and/or recycling once the equipment is has become a waste.

Commitment to people

People who work on TELNET Redes Inteligentes S.A. are the main added value of the organization. A policy of stable employment, a pleasant working environment, plans to reconcile work and family life, support the employment of persons with disabilities and safe conditions to develop the daily work are some of the activities where the organization gets involved with its workers.

Management System of TELNET Redes Inteligentes S.A. is developed according to the pillars of the OHSAS 18001 standard, which ensures compliance with all activities relating to prevention of occupational risks:
· Risk assessment of jobs.
· Adoption of preventive measures to eliminate or minimize risk.
· Health surveillance
· Training and information on prevention
· Coordination of business activities with customers and suppliers
· Use of personal protective equipment

TELNET Intelligent Networks Inc. signed in 2010 the United Nations Global Compact, thus showing our commitment to socially responsible management principles and human rights.